Hopefully you'll find the answer you need in one of the articles we have on our site, but if you need a little help, email us through our contact page or via contact@parislively.com
Customer satisfaction is extremely important to us. We strive to respond to all inquiries as quickly as possible; our response time is typically 48 to 72 hours. Please only send ONE MESSAGE at a time*.

*Please also use ONLY ONE contact method, as contacting multiple channels for the same question may delay response time for you and other customers.

Please make sure to provide as much information as possible, such as order number (found in confirmation emails), email address, photos, etc. This will help us assist you as quickly as possible.

We currently have a phone number under construction, which you can see at the very bottom of our website. This number is currently undergoing maintenance as it was not designed to handle large volumes of phone calls; we currently do not have a call center.

Lively® was built online, including our customer support. While you may receive an automated response from time to time, all channels are staffed by human staff who want to help you quickly and efficiently.

Thank you for your understanding.❣️

You can create an account and access the following:
- Track your orders and review your past purchases
- Save your addresses for faster checkout
- Manage your account details, email addresses and preferences
- Receive special offers and discount codes

Your account can be created before, during, or after checkout. To do this, go to our website and find "Account" in our header. The page will direct you to log in and create an account.

Yes! You can manage your account details, address book, and email preferences. But if you want to make changes, such as changing your shipping address or email address after placing an order, please contact us immediately and we'll do it for you!

Please check the following points:

1. Did you use the same email address that you used to register?
2. Are you sure you created an account with us?
3. Forgot your password? Follow this link to reset your password

If all else fails, contact support and we'll help you further!

Of course! Feel free to contact us via our contact page and a team member will guide you through the next steps. We'll be sad to see you go!

Please also note that your cookies (= browsing data) are only stored for 30 days and then automatically deleted. This 30-day period is the time limit for using your data for its intended purpose. You can manage the type of cookies you allow us to track by clicking on the "cookies" logo at the bottom left of your screen.

We offer free worldwide shipping with tracking on all orders over €20, including Europe, North America, South America, Asia, and Australia.

For customers in Europe and America, we deliver within 8 to 12 business days. Our standard international shipping time varies between 8 and 18 business days depending on your location. If you are unsure whether we deliver to your area, please contact us at contact@parislively.com
We ship with reputable carriers, so you can be sure your order will be delivered safely and on time.

Delivery time will depend on the country you are in.

In Europe and America, standard delivery takes 8 to 12 business days.

In the rest of the world, we deliver within 15 to 21 days.

Please note: During the Christmas period, delivery time maybe elongate due to high traffic on our site.

Even if 95% of our packages are delivered in less than 12 days, delivery can take up to 21 days in the event of force majeure (50% off promotions, exceptional events, stock shortages, weather conditions, etc.)

If the delay seems long, don't worry, you can track the progress of your order using the tracking number that was sent to you by email!

For more details regarding delivery times, you can consult our policies in the menu at the bottom of our site.

We offer FREE worldwide shipping on all orders over €20. Please be patient with international orders as they will inevitably take longer to reach you. Please allow 15-25 days before notifying our customer service team of a missing order. European customers can expect to receive their order within 8-12 business days.

If you've just ordered and need help changing your shipping address, please contact us as soon as possible! If your order is more than 48 hours old, our team can no longer make any adjustments as it will have already shipped.*

We recommend that you place a new order so that it is sent to the correct address.

* We are not responsible for address errors not reported within 48 hours of purchasing from our site. Thank you for your understanding.

International orders may take longer to reach you, please allow 12-18 days before contacting our customer service regarding a missing package.

European customers can expect to receive their order within 8 to 12 business days. However, if you still have not received your item after this period, it may be experiencing delays beyond our control, including logistical issues with carriers in your region. Please do not hesitate to contact our customer service team by email - contact@parislively.com ou using the "Contact Us" page and our team will be happy to help you.

There are also other reasons why delays may occur:

- Return to sender, insufficient address, failed delivery attempts - Couriers usually make 2 or 3 attempts to deliver your order. Contact the courier or carrier as soon as possible. They will usually return your package to you the next business day or ask you to collect it from their office. If it is returned to us, simply contact us so we can reship it.

- Holidays - A sudden or unexpected increase in the number of shipments is more common during the holiday season. Simply contact your local post office to locate your order.

—> In these different cases, it is best to consult the carrier's website for further information on delays.

If you have any doubts, please contact your local carrier first to see if they have any records of your order. You can then contact us so we can find solutions to help you resolve this issue.

Lively® cannot be held responsible for customs fees charged in your country. We recommend checking local import taxes if you think you may incur additional charges.

Lively® cannot be held responsible for customs fees charged in your country. We recommend checking local import taxes if you think you may incur additional charges.

If your package was marked as delivered but you have not received it, please check with your neighbors first.

If 3 business days have passed since your package was marked as delivered and you have not received your order, please contact us at contact@parislively.com

You can check the tracking of your order by clicking on "Account" in the upper right corner of our website. Log in to your account and check "Order History": you will be able to see all the tracking information.

Please note that you will also receive an email with tracking information once your order has shipped, following the confirmation email. This email will contain all the information related to your order, including: the order number, the shipment number, and a tracking link.

To track your order, please click on the "Track Delivery" link in the menu and enter your order information. If you can't find it, please contact us via our contact page and we'll do our best to help.

Exchanges are possible within 14 days of receiving your order. If it doesn't suit you, returns are simple: simply contact our customer service and send your package to the address provided (note that shipping costs are your responsibility and the initial shipping costs are non-refundable). We will refund your purchase once the order is received in its original, unused packaging.

❗️However, products intended for intimate use (underwear, etc.) as well as products subject to an exclusive reduction of at least -50% are not refundable (only partial refunds or product returns can be made depending on the case)

To request a return or exchange, please first check our " Return & Refund Policy » in the menu at the very bottom of the site. Do not hesitate to contact our support team who will guide you through the process.

We are very aware of our impact on our planet. As part of our ongoing sustainability efforts, we are making positive changes to contribute to a better future. These changes include eliminating return paperwork and invoices for Lively® orders.

You will see that it is not necessary to have these documents, they can be sent by email.

So it makes sense not to include them. We always strive to do the right thing and improve our impact on the world around us.

To request a return or exchange, please first check our " Return & Refund Policy » To see if the products in your order are accepted for returns, this link is present in the menu at the very bottom of the site.

Then, contact one of our customer support teams who will guide you through the process.

Once we have received your package and validated the refund criteria (unworn, unwashed item, and original packaging intact), Lively® undertakes to refund you within 15 days maximum.

If any of the products in your order are defective upon receipt, please contact our customer support team with images or videos so that we can work together to find a way to help you.

In most cases, if it is a manufacturing defect, our customer service will notify you of the return of the product(s) as soon as possible and you can keep the defective product (returning this product to us will not be necessary)

Yes, you can request to cancel your order or part of it within 48 hours of purchasing it. After this period, cancellation requests will no longer be possible.

If you wish to cancel your order and the 48-hour deadline has not passed, please let us know immediately by sending an email to contact@parislively.com avec your details and our support team will process a refund.

It is possible to modify or cancel an order after it has been placed within a maximum of 48 hours. If this period has passed, it means that the order has already been processed and our team can no longer make adjustments.

If you want to add another item to your order or change the delivery address BUT the 48-hour deadline has passed, your order has already been processed. The only option is to place a new order for the item you want or the correct address you wanted to put.*

* Orders lost due to address errors, clothing size or color issues cannot be refunded or cancelled after the 48-hour deadline.

Thank you for your understanding.

In the unlikely event that you are missing an item from your order, please contact us immediately with the following information so we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive

Once we receive the above information, our customer support team will take care of your issue as quickly as possible! Please keep in mind that you may receive two different tracking numbers for the same order, as one item in the order may have come from a different one of our fulfillment centers.

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event that you receive an incorrect item, please contact us immediately with the following information so we can resolve this issue quickly and efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received instead.
- A clear photo of the item you received

As soon as we receive the above information, our customer support team will take care of this issue as soon as possible!

ALL CLAIMS REGARDING ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

No, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the full refund amount.

We can only issue a refund to the original payment method. Therefore, we cannot issue a refund to another account or card.

If you have a new card but the original account remains active, the refund will be made to your account. If the account has been completely closed, please contact your bank and we can assist you if necessary.

If you have not complied with the 14-day deadline to request a return, please contact us at contact@parislively.com as soon as possible so our support team can assist you. Please include your order number and the reason for missing this deadline. We are not obligated to accept your return, but in some cases we may be able to find a solution to help you.

When shopping with us, it's important to find your size. That's why you'll find an easy-to-follow size guide on each of our product pages that will show you where to measure. All you need is a tape measure!

If you have any further problems, please feel free to contact us through our "Contact Us" page or simply send us an email at contact@parislively.com pour get help from one of our customer support team members.

For chest measurement: position the tape measure at the tip of the breasts.

For waist measurement: position the tape measure at the narrowest point of the bust.

For hip measurement: position the tape measure at the widest point of the pelvis.

If you are between sizes, size up for a more relaxed fit.

If you have any hesitation, contact us through our page or simply send us an email at contact@parislively.com pour get help from one of our customer support team members.

You bought a garment from us and it doesn't fit! Don't worry!

At Lively®, exchanging your garment is possible by reading our " Return and Refund Policy " With our money-back guarantee, you have 14 days to try on your clothes (except for certain items that cannot be returned).

❗️However, products intended for intimate use (underwear, etc.) as well as products subject to an exclusive reduction of at least -50% are not refundable (only partial refunds or product returns can be made depending on the case)

To request a return or exchange, please first check our " Return & Refund Policy » in the menu at the very bottom of the site. Then, contact our customer support team who will guide you through the process.

If you've measured yourself and are between sizes, always size up rather than down. Because our garments are made from premium stretch fabric that hugs your figure, the larger size should provide a great fit and support.

If you have any further problems, please feel free to contact us through our "Contact Us" page or simply send us an email at contact@parislively.com pour get help from one of our customer support team members.

Read the care label: Doing so will help you avoid washing, drying, or ironing at the wrong setting. Make sure you understand the meaning of the symbols.

As a general rule, follow these guidelines:

- Most of our sportswear is made from synthetic fibers such as nylon, elastane, and polyester. This type of material provides sufficient compression and some stretch to our clothing. If the wash is set to a high temperature, it may become damaged and shrink. Another advantage of washing at a low temperature is that it is durable; high temperatures waste a lot of energy!

- Wash clothes with similar colors to avoid color transfer during washing, especially for dark colored clothes.

- Turn clothes inside out (if applicable). Your clothes will be cleaned better because sweat, dead skin cells, and bacteria accumulate and cause unpleasant odors.

- Do not bleach, tumble dry, iron, or dry clean. It is best to air dry your shapewear to maintain its elasticity, otherwise its lifespan will be reduced. This also helps reduce our greenhouse gas emissions!

To successfully place an order on Lively®, all you need to do is:

1. Go to your favorite product.

2. Select the correct color and size.

3. Check the quantity ordered.

4. Click on the "ADD TO CART" button.

5. Review all the items in your cart - if you are ready to finalize your order, click "PROCEED TO CHECKOUT".

6. Finalize your order by filling in all the necessary information on the payment page: Customer data, delivery address, billing address, delivery method, payment information.

7. If you have a discount code, write it down at the checkout stage.

8. Review your order once again, make sure you got the correct item (product(s) chosen, quantity, color and size).

9. Click on "Complete Order" to start the process of sending your package.

If you can't find the answer to your question, please contact us and we will be happy to help you.

Lively® adheres to the highest industry standards to protect your personal information. Your card information and personal data are encrypted during transmission using secure socket layer (SSL) technology and PCI Level 1, which is widely used on the Internet for payment processing. We do not sell, rent, or otherwise distribute our customers' personal information. Your information is safe with us!

If you can't find the answer to your question, simply contact us and we will be happy to help you.

Discount codes are case sensitive (uppercase, lowercase, and space) and only one is applied per purchase.

You can apply it during the checkout process, on the right side of your order. There's a box that says "discount code." Once you've entered this code, click "Apply." Your total will be updated to reflect the discount.

We accept credit and debit cards (VISA, Mastercard, American Express, and Maestro) as well as express payment options like PayPal, Shop Pay, Apple Pay, and Google Pay. Our base currency is €, so if you're shopping abroad, make sure you know the daily exchange rate for your currency at the time of your transaction.

Did you receive a prepaid gift card? You can use it to pay for your order.

We also offer a Pay Later option through Klarna. Please note that these options are NOT express checkout options like the one above; these Pay Later options are found at the end of the checkout process. This is the same page where you have the option to pay with a credit or debit card.

If you have any problems, you should contact your card provider or contact us.

If you can't find the answer to your question, please email us at contact@parislively.com et We will be happy to help you.

Duties and taxes in Europe

Your order may be subject to taxes depending on the country you are in. This will be calculated at checkout.

International Duties and Taxes

Orders shipped internationally may be subject to import duties and taxes. You will be responsible for all import duties and taxes at the time of delivery or after delivery.

Unfortunately, Lively® has no control over these fees. You can contact your local customs office for further information.

PAY LATER WITH KLARNA.

We're excited to announce we've partnered with Klarna to bring you new ways to pay at checkout. It's a safe and easy way to get what you want, when you want it.

HERE'S HOW IT WORKS:

Step 1 Add products to your cart and select "Klarna" when you checkout.

Step 2 Enter some personal information and you'll instantly know if you're approved.

Step 3 Klarna will send you a confirmation email and reminders at checkout.

Step 4 You can make your future Klarna purchases with just one click.

Payment Information:

PAY IN 3 INSTALLMENTS

For European and American customers, you can split the cost into 3 interest-free installments. This includes a partial payment upon purchase, and two further payments at 30 and 60 days.

PAY IN 30 DAYS

For European and American customers, you can try your equipment at home and decide which items you want to keep. Make your full payment 30 days after your purchase ships. No down payment, no interest, and no fees when you pay on time.

About Klarna

At Klarna, we're constantly striving to create the best shopping experience in the world. We believe payments are more than just a way to send money. That's why our seamless payment methods give you more time, control, and joy so you can focus on the things you love.

80 million shoppers use Klarna.
190,000 retailers work with us worldwide.
We have been supplying online cash registers for 14 years.
Does Klarna impact my credit score?
Klarna may perform a soft credit search that does not affect a customer's credit score and is only visible on your credit report to you and Klarna.

Neither Klarna nor Lively® perform credit searches that could impact your credit score.

This includes at the time of request, if a payment is missed, or if the outstanding balance enters a debt collection phase.

Is there anything else I should know?

In Europe, you must be over 18 to use this credit offer. Klarna uses indirect searches from credit reference agencies. These do not affect your credit score. Missed payments may affect your ability to use Klarna. Pay in 3 installments, full terms and conditions. Pay later, full terms and conditions.

Late payment fees apply. If you would like more information about this, contact Klarna Support.

*You must be 18 years of age or older, have a residential address and a bank account.

Safe and secure

With Klarna, you're always covered by Klarna's Buyer Protection Policy. Modern safeguards protect your information to prevent unauthorized purchases.

Order numbers are created when you place your order. You will receive a series of unique numbers, consisting of at least 5 digits.

Here's how to find it:

- Check your order confirmation in your email inbox or spam folder.

- Create an account using the email address you provided at checkout. Find your order number in your order history. If you still haven't found it, it may be due to an email address mistyped at checkout. Therefore, please contact our customer service team for changes and additional information about your order.

Please check your spam folder before contacting us using contact@parislively.com
If the email still hasn't been received and you've waited more than 15-20 minutes after completing the transaction, a team member will be happy to resend it to you.

Orders are processed based on the availability of the items but also based on the availability of the sizes and colors you order.

During periods of high volume, product availability may change while your order is being processed.

Most orders placed Monday through Thursday are processed and shipped from our warehouses within 1-2 business days.
Orders placed on Friday or during the weekend will be processed from Monday and will leave our warehouses within 2 to 3 business days.

Please note that orders are not processed during public holidays.

Don't worry! Although we regularly replenish our stock, we may occasionally run out. If this happens, please email us at contact@parislively.com et Our support team will be able to advise you of our next product delivery date.

Lively® is exclusively sold online at www.parislively.com

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